Returns and Refund Policy

Returns and refund policy

We want you to love what you wear. At Debcarion, we stand behind the quality of our products, but we understand that the fit isn't always perfect or that a color may look different in person. If you are not 100% satisfied with your purchase, we'll help you sort it out.

30-day return policy

You have 30 days from the delivery date to decide whether you want to keep your item. For a return to be approved, the item must be:

  • In original condition: Unused, unwashed, and in the same condition as when you received it.

  • Complete: All original labels and packaging must be intact.

  • Verified: You must have your order number or receipt available.

How to make a return

We keep the process simple and digital. Follow these steps to start a return:

  1. Contact us: Send an email to support@debcarion.com or use our [Contact form: CLICK HERE].

  2. Provide details: Include your order number and the reason for the return. If the item arrived damaged, please attach a photo.

  3. Send back the item: Our team will send you specific return instructions by email. All returns are currently handled by mail.

Shipping costs and fees

  • Changing size or style: If you return an item because you want a different size or model, you are responsible for the return shipping cost. We do not provide prepaid shipping labels in these cases.

  • No hidden fees: We do not charge a restocking fee.

  • Our error: If we sent the wrong item or it arrived damaged, we will of course cover all shipping costs to correct the error.

Refund process

Once we have received and inspected your return, we will send you a confirmation by email.

  • Approval: If the return is approved, the amount will be automatically refunded to your original payment method.

  • Timeframe: It usually takes up to 10 business days for the money to appear in your account, depending on your bank's processing times.

Damaged or incorrect items

If your item is damaged or you received the wrong product, please contact us within 7 days of delivery. We prioritize your case and offer a free replacement or a full refund immediately.

Cancellations

Since we begin processing your order almost immediately after purchase, unfortunately, we cannot change or cancel an order once it has been placed. If you change your mind, please follow the return process once the package has been delivered to you.

Exchanges

We allow a product to be exchanged for store credit or another product. However, the product must be returned.

Contact information

Our team is here to help you during our regular business hours.

Trade name: Debcarion

Company name: MIDDLETON LIMITED

Business address: 
Apartment 5, 4th floor,
Won Hing Building,
74–78 Stanley Street,
Central,
HK