Frequently asked questions

Frequently Asked Questions (FAQ)

Everything you need to know about your order from Debcarion.

1. Where do you ship to?

We currently deliver exclusively within Sweden. We focus on delivering your items to your door as quickly and reliably as possible.

2. How much does shipping cost?

Shipping always costs 0 kr. We offer free shipping on all orders within Sweden, with no hidden fees at checkout.

3. How long does delivery take?

We work efficiently to get your clothes to you as soon as possible:

  • Processing time: 1–3 business days.

  • Shipping time: 4–7 business days.

  • Total delivery time: 5–10 business days.

  • Order cutoff: Orders placed after 17:00 are processed on the next business day.

4. How do I track my package?

Once your order has shipped, you'll receive an email with a tracking link. Please note that it can take up to 48 hours for tracking information to update in the carrier's system.

5. Can I change or cancel my order?

Because we process orders quickly, we usually can't change or cancel an order once it's been placed. If you've made a mistake, contact us immediately at support@debcarion.com and we'll see if we can help before the package ships.

6. How does the return policy work?

We want you to be completely satisfied. You have a 30-day return policy from the date you receive the item.

  • The item must be in its original condition (unworn, unwashed and with tags attached).

  • For size exchanges or change-of-mind returns, the customer is responsible for return shipping costs.

  • Refunds are issued to your original payment method within 10 business days after we approve your return.

7. Which payment methods do you accept?

We offer secure payments via:

  • Visa, MasterCard, American Express (Amex), Maestro, Shop Pay, Google Pay, Apple Pay.

8. Is my information secure?

Yes, absolutely. We use industry-standard SSL encryption to ensure your personal information and payment details are fully protected.

9. Do you offer gift cards?

We’re currently working on launching a gift card program. Keep an eye on our website for future updates!

10. How do I contact customer service?

We're here to help!